Furnace Hills Excavating Inc ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide when you:
- Submit a quote request or contact form
- Call or email us with inquiries
- Schedule a consultation or service
- Communicate with us about a project
This information may include:
- Name
- Email address
- Phone number
- Physical address
- Project details and requirements
- Other information you choose to provide
Information Automatically Collected
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited and time spent
- Referring website address
- Geographic location (country/region)
How We Use Your Information
We use the information we collect for the following purposes:
- Responding to your inquiries and providing quotes
- Communicating about your project or service
- Scheduling and providing excavation services
- Improving our website and services
- Ensuring website security
- Complying with legal obligations
Who Has Access to Your Information
Your information may be accessed by:
- Our employees and contractors: Only those who need the information to perform their job duties related to your project or inquiry.
- Service providers: Third parties that help us operate our website and business (e.g., email services, analytics providers). These providers are bound by confidentiality obligations and are only permitted to use your information to provide services on our behalf.
- Legal authorities: When required by law, court order, or governmental regulation.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Third-Party Services
Our website may use the following third-party services:
Google Maps
We use Google Maps to display our business location. Google Maps may collect information about your visit. Please see Google's Privacy Policy for more information.
Analytics
We may use analytics services to understand how visitors use our website. These services collect anonymous, aggregated data about website traffic and user behavior. You can opt out of analytics tracking through our cookie consent tool or your browser settings.
Email Services
Form submissions may be processed through email services to ensure reliable delivery of your inquiries. These services do not store or use your information for their own purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure data transmission (HTTPS)
- Limited access to personal information
- Regular security assessments
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Active project information is retained throughout the project duration and for a reasonable period afterward for warranty and reference purposes.
- Inquiry information is retained for a reasonable period to respond to follow-up questions.
- Website analytics data is typically retained in aggregate form and may be deleted after a reasonable period.
Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate personal information.
- Deletion: Request deletion of your personal information (subject to legal and legitimate business retention requirements).
- Opt-out: Opt out of analytics tracking through our cookie consent tool or browser settings.
To exercise these rights, please contact us using the information provided below.
How to Delete Your Data
To request deletion of your personal information, please contact us:
- Email: info@furnacehillworks.com
- Phone: +1 943-260-9781
- Mail: 379 Horseshoe Pike, Lebanon, PA 17042
We will respond to your request within 30 days. Please note that we may need to retain certain information to comply with legal obligations or for legitimate business purposes.
Cookies
Our website uses cookies. For detailed information about our use of cookies, please see our Cookie Policy.
Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Furnace Hills Excavating Inc
379 Horseshoe Pike
Lebanon, PA 17042
Phone: +1 943-260-9781
Email: info@furnacehillworks.com